Fidelity Services Group
Counting House Manager
Fidelity Services Group
Worcester, Western Cape
Posted 26 October 2025 – Closing Date 07 November 2025
Job Details
Division
Fidelity Cash Solutions
Business Unit
Worcester
Minimum experience
Associate
Company primary industry
Security and Investigations
Operations
Job Description
FCS
Reporting to the Cash Centre Manager
The above position is vacant at our Worcester Branch. The company overall purpose of this position is to effectively manage and oversee Counting House operations and cash related activities.
Minimum Requirements:
Clear criminal record
Computer literate (Microsoft Office; Outlook)
Atleast 4 years Cash Centre experience Supervisory experience or similar role is an advantage
Proven adminitrative skills and good discipline
Good interpersonal skills
Must be able to multitask and work under pressure to meet strict deadlines
Must be able to work extra hours if the need arises
Must be able to address and resolve challenges which may arise
Flexibility in terms of working hours is required (including working at night)
Job Specifications ( not totally inclusive):
Opening and closing of centre where applicable
Coordinate and manage the activities of tellers /treasures/ supervisors
Monitoring and coordinating cash orders received, ATM loads/ unloads, cash returns (banking) and ATM settlement and load slips.
Ensuring that any cash movement issues are identified timeously and escalated/ resolved.
Ensuring all daily reports and statistics are up to date
Ensuring Standard Operational Procedures are always adhered to
Re-counting of money if difference occur
Ensure all relevant documentation is complete neatly/ and filed
Ensuring all schedules balance with physical count
Ensuring registers are used and signed daily
Ensuring incident reports are handled as required
Ensuring all client queries are dealt with in a proffesional manner, timelessly
Ensuring client satisfaction is top priority in our line of business
Ensuring basic discipline is enforced in the cash centre
Accountable for Cash Centre appointed to him/her if no manager
Handling queries, incidents, and investigation where applicable
Managing stock
Other Personal Attributes:
Honest and reliable
Accuracy
Must have good communication skills
Good interpersonal skills
Organising and planning ability
Quality assurance
Willing to work shifts and long hours
Core Competencies:
Self development
Communication skills
Customer Focus
Team work
We reserve the right not to make an appointment to any position.
Whilst preference is giving to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates are encouraged and supported in the FSG teams. Whilst black female candidates will be given priority as per our transformation policy subject to the about criteria.
Fidelity Services Group (PTY) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
