Hire Resolve
Junior IT Support Technician
Hire Resolve
Capetown, Western Cape
Posted 22 October 2025
Job Details
Division
IT
Minimum experience
Associate
Financial Services
Jon functional area
Information Technology
Salary
R240 000 – R300 000 per annum
Job Description
A diversified financial services group that provides a range of products and advice for wealth management, risk and investment, is seeking a Junior IT Support Technician who will facilitate and support effective IT work environment for all employees and to perform specific administrative and reporting functions to the Group’s IT landscape.
Responsibilities
End- User Support: Provide desktop end-user support to all employees.
Process Adherence: Implement instructions, request, and project support in line with company procedures agreed service levels.
Documentation & Reporting
Continuously update information in the assigned ticketing system.
Create and continuously update site documentation.
Perform fault tracking and reporting, providing regular feedback to internal stakeholders and line management.
Education & Enforcement
Educate employees regarding IT matters, Group policies, processes, and standards, and enforce the support and ticketing process.
Technology Management
Monitor the technological infrastructure ( networks and computer system)
Identify and communicate any recurring problems, shortcomings, or opportunities to improve infrastructure.
Maintain a full working knowledge of Microsoft 365
Minimum Requirements
Relevant degree or diploma.
Microsoft 365 Fundamentals MS900.
Microsoft Azure Fundamentals (AZ900).
ITIL V3/4 certification.
Minimum of 2 years experience in an support role.
Experience working in a Microsoft 365 environment.
Experience working in Microsoft Azure environment.
Knowledge
Strong customers service acumen and strong technical knowledge (Microsoft 365, networking, server maintenance).
Benefits
Competitive salary based on experience (Salary can potentially be more based on experience/skills).
If you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com
We will contact you telephonically in 3 days should you be suitable for this vacancy.
If you not suitable, we will put your CV on file and contact you regarding any future vacancy that arise.
