Motus Corporation
Adminitrator- Service Provider
( Non-Technical)|BMW Vereeiniging
Motus Corporation
Permanent
Posted 25 October 2025- Closing Date 31 October 2025
Job Details
Division
Retail
Business Unit
East & Southern Region
Minimum experience
Associate
Company primary industry
Automotive
Job functional area
Administrative
Job Description
Job Title: Administrator – Service
Advisor (Non-Technical)
Location: Vereeiniging
Company: BMW
Position type: Full-time
Job Summary:
We are seeking a detailed oriented and customer -focused individual to join our as an Administrator – Service Advisor. The primary responsibility this role is to provide Adminitrative support to the service department and assist customers with scheduling appointments, coordinating service request, and providing and exceptional customer services relating experience. To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.
Key Responsibilities:
Answer incoming calls and emails from customers and provide and efficient service
Schedule service appointment and ensure accurate record-Keeping of customer information
Coordinate service request with customers with technicians and ensure timely completion of work
Provide customers with updates on the status of their service requests
Assist with billing and invoicing processes
Handle customer complaints and resolve issues in professional timely manner
Maintain accurate and organised service of transactions
Assist with other administrative tasks as needed
To maintain excellent standards of departmental adminitration, such as service sheets, invoices, job cards, warranty claims, warrant claims, authorisations
To ensure accurate ‘verbatim’ customer information to uphold
To maintain customer database with contact details
To assist dealership in achieving industry standards process
Requirements:
Matric certificate/ NQF 4
Previous experience in an administrative or customer service role preferred
Strong communication and interpersonal skills
Computer literacy
If you are a proactive team player with excellent customer service skills and a passion for organisation and efficiency, we encourage you to apply for the Administrator-Service Advisor position. Join our team and help provide outstanding service to our valued customers.
