Lesaka Technologies
Customer Support Specialist
Sandton, Gauteng
Permanent
Posted 19 October-Closing Date 26 October 2025
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Job Details
Division
Lesaka Technologies
Minimum experience
Associate
Company primary industry
Financial services
Job functional area
Sales
Job Description
Lesaka Technologies is searching for a Customer Support Specialist to join our Adumo Payouts division. This role is perfect for a tech-savvy, service-driven proffesional who enjoys solving problem, maintaining system health, ensuring that customer receive exceptional support and accurate solutions.
About the role
The Customer Support Specialist will be responsible for managing clients queries, enduring compliance with SLAs, and supporting the smooth running of critical systems. You’ll play a key role in analysing issues, improving service quality, and maintaining accurate client and system data. This position blends customer engagement, Administrative, precision, and technical insight within a fast-paced fintech environment.
Key Responsibilities
Execute all support and Administrative processes as per SLAs, including logging quotes, load queries and managing master accounts.
Manage Salesforce (SF), SSWP, and Voucher Engine queries within required timeframes.
Perform daily system health checks and escalates where necessary.
Conduct root cause analysis and provide feedback and reports to line management.
Resolve client portal queries promptly and professionally, monitoring tickets to ensure they remain within SLA.
Maintain accurate and up-to-date client information on Salesforce.
Onboard new customers and co-ordinate with finance to ensure proper accounts setup and client code allocation.
Process customer cases for loading, issuing, and delivery instructions.
Build and maintain strong relationship with clients through a proactive communication and accurate, timely responses.
Track activities and productivity in Salesforce and provide reports on quotes, calls, and case volumes.
Competencies
Strong analytical and problem-solving ability
Excellent written and verbal communication
Customer-centric approach and commitment to service excellence
Detailed-oriented and organised with good time management
Team player who thrives in a fast-paced environment
Proficient in CRM system (Salesforce experience advantageous)
Minimum Requirements
IT Diploma (NQF level 6) or equivalent qualification in information and Technology
3-5 year’s experience in a Customer Support or Adminitration role
Atleast 1 year experience in IT support
Experience using CRM systems (Salesforced)
